Le Service · V

Questions

What guests ask most, answered plainly.

The house

Is Maison Sabelle a real shop?

No. Maison Sabelle is a concept store, designed and built on Shopify by Neat Digital to show what a luxury store can do. The family, the pieces and the photographs are all imagined. Nothing is for sale and no orders are taken. If you would like a store like this one, Neat Digital would be glad to hear from you.

What are the rooms and chapters?

Every collection lives in a room of the house. Le Dîner holds fragrance, Le Salon holds fine jewellery and La Promenade holds leather goods. Each room opened as a chapter of the house's story. You can read it in La Maison.

Can I see a piece before I choose it?

Yes. Book a rendez-vous in the salon or by video. Viewings are private and there is no obligation to buy.

The pieces

How do I find my ring size?

Our Guide des Tailles has a UK size chart and two simple ways to measure at home. If you are between sizes, choose the larger. We can also send you a ring sizer.

Can my ring be resized?

Yes. Every ring is resized free of charge within the first year, including engraved rings.

Is engraving really complimentary?

It is. Rings can be engraved inside the band with up to six characters, and the face of the Chevalière Sabelle is engraved by hand. Read more in Gravure & Emballage.

Which fragrance should I choose?

Start with Le Coffret des Invités. It holds a 10 ml vial of each of the six house fragrances, so you can find out who you came as. The cost of the coffret is credited against your first full-size flacon.

Orders

How is my order wrapped?

Every piece leaves in our lacquer-red box, wrapped in Le Jardin tissue, tied with ribbon and sealed by hand in red wax. You can add a handwritten card at checkout. Prices never travel in the box.

How long does delivery take?

Two to three working days in the UK, free of charge and signed for. Next-day delivery and delivery to Europe and the rest of the world are explained in Livraison & Retours.

Can I return a piece?

Yes, within 30 days of delivery, as long as it is unworn and in its box. In the UK we collect it from your door. Engraved pieces and opened fragrance cannot be returned unless they arrive damaged.

Still curious? Write to the house. Maison Sabelle is a concept store by Neat Digital.

Sur rendez-vous

Book a private viewing

An hour in the salon or thirty minutes by video. The pieces are laid out on velvet before you arrive, and nobody will ask you to choose.